Privacy Policy

What we collect

We do not collect or store your card details. Payments go directly to Stripe, who handle them under their own privacy terms.

• Your name, email address, phone number and delivery address, so we can send you what you bought
• Your order history and its delivery status
• Messages you send us, such as support or return requests
• Reviews you submit, including the name you post them under
• Basic technical information your browser sends, such as your device type and pages visited

Why we hold it

To take and fulfil your order, to keep you updated on its delivery, to handle returns and support requests, to meet our tax and consumer-law record-keeping obligations, and to keep the store working and secure. We don't sell your personal information.

Who we share it with — including overseas

To get your order to you, we pass your name, delivery address and phone number to the supplier who ships it and to their carrier. Those suppliers are generally located outside your country, most often in China. By placing an order you agree to your delivery details being disclosed overseas for that purpose. We take reasonable steps to share only what's needed to deliver your order.

We also use service providers who process data on our behalf: Stripe for payments, Supabase for our database and file storage, Vercel for hosting, and Resend for order emails, alongside the dropshipping service that places orders with our suppliers.

Marketing

We'll only send you marketing email if you've opted in, and every one of those emails has an unsubscribe link. Emails about an order you've placed — confirmations, despatch and delivery updates — aren't marketing and are sent regardless.

How long we keep it

Order and payment records are kept for as long as tax and consumer-law obligations require, which in Australia is generally seven years. Support messages and marketing preferences are kept until they're no longer needed or you ask us to remove them.

Access, correction and deletion

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We'll respond within a reasonable time and won't charge you for asking. Where we have to keep something — a completed order record, for example — we'll tell you why.

Cookies

We use cookies and similar local storage to keep your cart between visits and to remember your preferences. You can clear or block them in your browser, though the cart won't work properly without them.

Complaints

If you think we've mishandled your personal information, contact us first and we'll try to put it right. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.